Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

Pre-orders are firm commitments with a mandatory non-refundable down-payment at the time of ordering. You may cancel a partially paid pre-order, but you will only be released from the obligation to pay the final invoice amount. Any monies paid toward the non-refundable down payment will not be returned except in the event a manufacturer cancels an item and does not ship any product to us, or another extenuating circumstance as determined in Southern Crescent Hobby's sole discretion.

See our pre-order policy for more information.